Emergency information

In the event of emergency, please use the emergency number


Fire action

On arrival, please familiarise yourself with emergency procedures for dealing with fire. Notices are present in all accommodation. Floor plans are present in apartments and hotels. Please make sure your whole family is aware of the escape routes. Ensure all guests, including older people, very young children and disabled people plan how they will safely evacuate the accommodation should this be necessary in an emergency situation. Exterior doors should be suitable for use by most disabled people, other vulnerable people and children. In ground floor bedrooms we also have escape windows and all guests should familiarise themselves with how these work at the start of a break.

Smoke detectors are provided for your safety and must not be disabled. Please report to Guest Services if the detector is faulty or is particularly sensitive.

Please note: boiler rooms/storage areas within the accommodation are not suitable for sleeping in. In addition, do not leave items in contact with the boiler.

If you discover a fire:

  • Raise the alarm. 
  • If safe to do so, tackle a small fire with the extinguisher provided. Do not put yourself at risk. 
  • Evacuate the property and alert neighbours if possible. Do not stop to collect belongings. 
  • If this has not occurred already, report the fire to Guest Services/Security by the nearest phone. Use the emergency phone number. 
  • Do not return to the building until authorised to do so. Public buildings staff in all public buildings receive regular training in fire evacuation procedures and will supervise the evacuation should the fire alarm sound. Designated assembly areas are provided outside all buildings. Please do not be anxious. Rest assured if you are separated from other members of your party at the time of the alarm, they will have been evacuated to an alternative location. We will do our best to reunite you as soon as possible. We advise parties that have been separated to agree a rendezvous point, for example to return to your accommodation. Children’s play areas in particular receive immediate attention when a fire alarm occurs and the evacuation and assembly point is closely supervised. Parents separated from their children should make their way to the assembly point assigned to the children’s play area as soon as it is safe for them to do so. Alternatively, on being informed of a false alarm please return to the play area to collect your child.

Fire prevention

For your own safety please read the safety instructions located within your accommodation. Smoke alarms are fitted in all accommodation, they are fitted with a hush button to reduce nuisance alarms. If a nuisance alarm occurs press the test button this will silence the alarm for ten minutes after which it will reset itself. If more smoke is detected the alarm will operate as normal. If you have any disability including impaired hearing or sight, please inform Guest Services. Please remember that you are in a forest environment.

In order to minimise the risk of outbreak of fire there are a number of important measures to remember:

  • Do not light fires in the forest. 
  • Dispose of matches and cigarettes carefully. 
  • You must not bring fireworks or sparklers onto the Village. Any guest found to be using their own fireworks will be asked to leave.
  • Use and dispose of barbecues correctly. 
  • At certain times of the year the entire forest will be declared a ‘high risk fire’ area. Barbecues and smoking outdoors other than on accommodation patios and in pre-notified areas close to Central buildings will not be permitted. Signs will be displayed. 

Medical emergencies

The First Aid Centre is open daily, 9am to 5pm. Please call the First Aid Centre for an appointment. Our First Aid and Emergency Technicians are on hand to offer first aid assessment and advice. If you need to see a GP, we can help you make contact with local medical facilities, who will assess you and offer further advice, access to medical care, or suggest a route for you to access care. Outside opening hours please see the ‘Useful Telephone Numbers’ section for contact details. If you require immediate hospital assistance, dial 9 for an outside line from an internal telephone then dial 999, alternatively contact Guest Services to make the call on your behalf. If you do not have a phone in your lodge and mobile signal is limited please use the emergency telephone boxes located around the Village and highlighted on the village map.

Please let us know if you dial 999 direct so we can ensure that the emergency services get to you as soon as possible. If you contact an Emergency service yourself, please make Guest Services aware.