In the event of emergency, please use the emergency number
On arrival, please familiarise yourself with emergency procedures for dealing with fire. Notices are present in all accommodation. Floor plans are present in apartments and hotels. Please make sure your whole family is aware of the escape routes. Ensure all guests, including older people, very young children and disabled people plan how they will safely evacuate the accommodation should this be necessary in an emergency situation. Exterior doors should be suitable for use by most disabled people, other vulnerable people and children. In ground floor bedrooms we also have escape windows and all guests should familiarise themselves with how these work at the start of a break.
Smoke detectors are provided for your safety and must not be disabled. Please report to Guest Services if the detector is faulty or is particularly sensitive.
Please note: boiler rooms/storage areas within the accommodation are not suitable for sleeping in. In addition, do not leave items in contact with the boiler.
If you discover a fire:
For your own safety please read the safety instructions located within your accommodation. Smoke alarms are fitted in all accommodation, they are fitted with a hush button to reduce nuisance alarms. If a nuisance alarm occurs press the test button this will silence the alarm for ten minutes after which it will reset itself. If more smoke is detected the alarm will operate as normal. If you have any disability including impaired hearing or sight, please inform Guest Services. Please remember that you are in a forest environment.
In order to minimise the risk of outbreak of fire there are a number of important measures to remember:
The First Aid Centre is open daily, 9am to 5pm. Please call the First Aid Centre for an appointment. Our First Aid and Emergency Technicians are on hand to offer first aid assessment and advice. If you need to see a GP, we can help you make contact with local medical facilities, who will assess you and offer further advice, access to medical care, or suggest a route for you to access care. Outside opening hours please see the ‘Useful Telephone Numbers’ section for contact details. If you require immediate hospital assistance, dial 9 for an outside line from an internal telephone then dial 999, alternatively contact Guest Services to make the call on your behalf. If you do not have a phone in your lodge and mobile signal is limited please use the emergency telephone boxes located around the Village and highlighted on the village map.
Please let us know if you dial 999 direct so we can ensure that the emergency services get to you as soon as possible. If you contact an Emergency service yourself, please make Guest Services aware.