Cancellation policy
If you wish to cancel activities, spa bookings or restaurant bookings, you can do this online via your Center Parcs account, at Guest Services or at a Booking Desk. If you do need to cancel, please do this at the earliest opportunity. Please note that cancellation charges may apply. Should we cancel an activity or close a facility for which you have already paid, we will refund all monies already paid or try to reschedule the activity or provide a suitable alternative. From time to time it may be necessary to vary or withdraw certain activities without notice. We will not pay compensation except where paragraph H4 of “Our Agreement With You” applies.
Complaints
If you have any concerns, need assistance or if we can help in any way please let us know by talking to any member of staff or contacting Guest Services. It is our aim to resolve any concerns as soon as possible so that you can continue to enjoy your time at Center Parcs. In the unlikely event that we cannot resolve your concerns during your break, please contact the Guest Services team at Head Office once you return home. The easiest way to get in touch is via the Center Parcs website.
Guest Services
Open daily (contactable 24 hours by telephone).
- Friday: 8am - 10pm
- Saturday: 8am - 10pm
- Sunday: 9am - 9pm
- Monday: 8am - 10pm
- Tuesday: 8am - 10pm
- Wednesday: 9am - 9pm
- Thursday: 9am - 9pm
- Location: See your village map.
Gift cards
Center Parcs gift cards are available to purchase online or from Guest Services. Please note, we no longer accept cash payments.
Lost and found property
If you find any lost property please hand it in to any member of staff or Guest Services. If you have lost something please contact Guest Services for assistance or telephone Lost Property. Your personal belongings are your responsibility during your break with us. Please note we accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible. If you are required to bring medication whilst on your break, please make sure it is clearly labelled or we won’t be able to return this if it isn’t.
Questionnaires
Feedback from our guests is really important to us. We will send you an email after your break with a questionnaire. Please take some time to fill this out and all completed questionnaires received are entered into a free prize draw to win an off peak short break at Center Parcs.
Wi-Fi
Free, Friendly Wi-Fi access is available in all central and public buildings and in your accommodation. Please note that this complimentary service is subject to availability and cannot be guaranteed. To gain access please select ‘Center Parcs Guest Wi-Fi’ from your device and follow the prompts to connect.
If you experience any problems please contact the 24 hour support team.
Sherwood WiFi Support:
Dial 01623 827400 from an external phone or 0 from an internal phone
Elveden WiFi Support:
Dial 01842 894452 from an external phone or 4452 from an internal phone
All other UK villages and Longford Forest Wifi Support:
Dial 0800 988 8844 from an external phone
Village maps
Large maps are located around the village, and you can also find a map for each village online.