Facilities and services




Baby changing and feeding facilities

These are available at various locations. 

Booking Desks

These are located around the village, please see your village map for locations. Booking Desks are available for activity bookings, equipment hire and cancellations. Activities can also be booked online through the website.

Cashless payments

Our villages operate on a cashless basis.

Cycle hire

With 400 acres of forest, we’ve made sure there are plenty of cycle paths and convenient cycle parks wherever you go. At our Cycle Centre, adjacent to the car park, you can hire a wide variety of cycles. All equipment is regularly maintained and should you have any problems, such as punctures, our mechanics are on hand to help out. On your day of departure, please return hired cycles to the Cycle Centre by 10am. Any refundable deposit will be issued upon return.

Improvements and maintenance

As we continually improve our facilities you may find that:

  • New facilities are on offer
  • Listed facilities are temporarily closed for maintenance and/or improvement
  • Some facilities and/or accommodation units have been altered, replaced or closed
  • There is development, forestry or refurbishment work going on in certain areas
  • Maintenance tasks are undertaken in and around your accommodation during your stay. Please see the section ‘Accommodation Visits’ for more information.
  • Different equipment is sometimes provided to that described on our website or other communications

Land Train (Longleat Forest only)

The Land Train is a complimentary service which runs from 8am - 11pm daily, with the exception of Mondays and Fridays when the service starts at 7pm.

Dogs (except assistance dogs) are not permitted on the Land Train.

Public telephones (Not available at all villages)

These are located around the village and can be found on your village map. Please note, they do not accept incoming calls.


We care for the environment and encourage you to recycle waste. Recycling bins for glass, paper, cardboard, washed plastic and aluminium cans are available for use in and around the village.

Re-turn scheme (Longford Forest only)

Any plastic drinks bottle or aluminium can that features the Re-turn logo can be recycled at the Reverse Vending Machine in order to get your deposit voucher back. The machine is located in the Village Square between Cara’s and Huck’s American Bar and Grill, and vouchers can be redeemed at ParcMarket or Treats.