Allergies and dietary requirements
We use ingredients containing allergens in all of our eateries as part of the preparation of food. We also cook different foods in the same equipment. It is not possible to guarantee that any product is 100% free from allergen due to the risk of cross contamination in our busy kitchens.
Intended ingredient allergen information for all items on our menu is available on our allergen portal and is correct at the point of ordering, we recommend you check again on day of dining if ordered in advance. Unfortunately, we are unable to make changes to our menu items and we cannot provide details of ‘may contains’.
We are working hard to develop suitable tools/procedures to resume this offer to our guests. If this causes you concern due to the severity of your allergy, please consider carefully before ordering. Allergen details for Las Iguanas, Amalfi, Bella Italia and Café Rouge do not feature on the Center Parcs allergen portal – instead each of these units will provide access to their allergen portal at point of ordering.
Disabled access
A Mobility Service is available to assist guests who have a disability that limits their travel around the village on foot or by bicycle. Each guest requiring this service may be accompanied by one member of their party. For more details and to book please call the Mobility Service number (found in contact information). This service is bookable on a first-come, first-served basis, please allow at least 30 minutes notice and we will endeavour to pick you up as close to the requested time as possible.
Please note: mobility scooters cannot be carried on the land train at Longleat Forest due to their size. Please use the Mobility Service mentioned above if required.
Disability and special requirements
We welcome guests with restricted mobility, a disability, medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible. Should you have any questions or are experiencing any difficulties, please contact Guest Services who will be happy to discuss this with you. Detailed information regarding ‘Access for All’ can be found in the accessibility section of the Center Parcs website. Our First Aid Centres provide general first aid and emergency assistance only. As such it will be necessary for a guest to be able to administer or attend to their own medical need or have someone accompany them who can do so.
Instructions concerning disposal of sharps and clinical waste are available in our clinical waste disposal section.
Doctor / Dentist
Our Guest Services and First Aid Centre teams can provide information on local services.
Emergencies
In the event of emergency, please use the emergency number, found in contact information.
Fire action
In your cccommodation:
On arrival, please familiarise yourself with emergency procedures for dealing with fire.
- Notices are present in all accommodation.
- Floor plans are present in Apartments and Hotels.
- Please make sure your whole family is aware of the escape routes.
- Smoke detectors are provided for your safety and must not be disabled.
- Please report to Guest Services if the detector is faulty or is particularly sensitive.
Please note: Boiler rooms/storage areas within the accommodation are not suitable for sleeping in. In addition, do not leave items in contact with the boiler.
If you discover a fire:
- Raise the alarm.
- If safe to do so, tackle a small fire with the extinguisher provided. Do not put yourself at risk.
- Evacuate the property and alert neighbours if possible. Do not stop to collect belongings.
- If this has not occurred already, report the fire to Guest Services/Security by the nearest phone. Use the emergency phone number.
- Do not return to the building until authorised to do so.
Public buildings:
Staff in all public buildings receive regular training in fire evacuation procedures and will supervise the evacuation should the fire alarm sound. Designated assembly areas are provided outside all buildings. Please do not be anxious. Rest assured if you are separated from other members of your party at the time of the alarm, they will have been evacuated to an alternative location. We will do our best to reunite you as soon as possible. We advise parties that have been separated to agree a rendezvous point, for example to return to your accommodation. Children’s play areas in particular receive immediate attention when a fire alarm occurs and the evacuation and assembly point is closely supervised.
Parents separated from their children should make their way to the assembly point assigned to the children’s play area as soon as it is safe for them to do so. Alternatively, on being informed of a false alarm please return to the play area to collect your child.
Fire prevention
For your own safety please read the safety instructions located within your accommodation. Smoke alarms are fitted in all accommodation, they are fitted with a hush button to reduce nuisance alarms. If a nuisance alarm occurs, press the test button - this will silence the alarm for ten minutes after which it will reset itself. If more smoke is detected the alarm will operate as normal.
If you have any disability including impaired hearing or sight, please inform Guest Services.
Please remember that you are in a forest environment. In order to minimise the risk of outbreak of fire there are a number of important measures to remember:
- Do not light fires in the forest.
- Dispose of matches and cigarettes carefully.
- You must not bring fireworks or sparklers onto the village. Any guest found to be using their own fireworks will be asked to leave the village.
- Use and dispose of barbecues correctly.
- At certain times of the year the entire forest will be declared a ‘high risk fire’ area. Barbecues and smoking outdoors other than on accommodation patios and in pre-notified areas close to central buildings will not be permitted. Signs will be displayed.
First Aid Centre
Our First Aid Centre colleagues provide immediate first aid and emergency treatment only. They can also signpost you to local medical services, but these are most often accessed through NHS 111.
Open daily 9am to 9pm. Please call the First Aid Centre for an appointment.
Whilst it is possible to access the First Aid Centre without an appointment, you may find it more convenient to ring first to understand how busy the service is. The telephone number for the First Aid Centre (and outside opening hours) can be found in contact information.
If you require immediate hospital assistance, dial 9 for an outside line from an internal telephone then dial 999 or 112. Alternatively contact Guest Services to make the call on your behalf.
If you do not have a phone in your lodge (phones are in apartments only at Longford Forest) and mobile signal is limited please use the emergency telephone boxes located around the village and highlighted on the map.
Please let us know if you dial 999 direct so we can ensure that the emergency services get to you as soon as possible. If you contact an Emergency service yourself, please make us aware via the emergency number.
Hiring equipment
Please call Guest Services for information on hiring general equipment. For cycle hire, wheelchairs and mobility scooters, please visit the Cycle Centre.
Local hospital
If you require directions to the nearest Accident & Emergency hospital, please contact the Security or Guest Services team for assistance.
Medical Emergencies
The First Aid Centre is open daily, 9am to 9pm. Please call the First Aid Centre for an appointment.
Our First Aid and Emergency Technicians are on hand to offer first aid assessment and advice. If you need to see a GP, we can help you make contact with local medical facilities, who will assess you and offer further advice, access to medical care, or suggest a route for you to access care. For outside opening hours please see contact information.
If you require immediate hospital assistance, dial 9 for an outside line from an internal telephone then dial 999, alternatively contact Guest Services to make the call on your behalf.
If you do not have a phone in your lodge and mobile signal is limited please use the emergency telephone boxes located around the village and highlighted on the village map.
Please let us know if you dial 999 direct so we can ensure that the emergency services get to you as soon as possible. If you contact an Emergency service yourself, please make us aware via the emergency number.
Medication
It is important that medication is kept safe and out of reach of children. If you lose any medication whilst on site, please contact the First Aid Centre, Guest Services or Security on the relevant number on the contact information page. This will allow us to assist in locating the drugs or sourcing replacement medication.
Pharmacy
Our Guest Services team will be pleased to provide information should the need arise. A range of medicines for common ailments are available from the ParcMarket. The First Aid Centre are unable to provide medication.